RETURNS
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@ronsperfumes.com, call, or WhatsApp (+971)-56-5621866.
Please note that returns will need to be sent to the following address:
Vila 12 Al Salamat St Muroor Rd, Abu Dhabi, AZ, 00000, United Arab Emirates
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United Arab Emirates, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@ronsperfumes.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you received the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3-day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ronsperfumes.com or WhatsApp (+971)-56-5621866.